Return & Refund Policy

Last Updated: August 27, 2026

At PAWVORI, we want every customer to have a positive shopping experience. If you experience a problem with your order, please contact our customer support team so we can review the situation and provide the appropriate resolution.

PAWVORI works with third-party fulfillment and shipping partners to process and deliver orders. Because of this, some return, replacement, refund, and delivery issues may require additional investigation with our fulfillment or shipping partners.

1. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from the product described on our website, please contact us as soon as reasonably possible after delivery.

To help us investigate your request, please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the shipping packaging when relevant

• A short video when necessary to demonstrate the issue

After reviewing your request, PAWVORI may provide a replacement, resend the product, issue a partial refund, or issue a full refund depending on the circumstances.

2. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us before returning anything.

Please provide your order number and clear photographs of the product received and its packaging.

If the incorrect product was sent because of a fulfillment error, we will review the claim and provide an appropriate resolution.

3. Missing Items or Components

If an item, accessory, or component that should have been included with your order is missing, please contact us with your order number and relevant photographs.

We will investigate the issue and, where appropriate, arrange a replacement, missing component, partial refund, or another suitable resolution.

4. Returns

Please contact PAWVORI before sending any product back.

Do not send a product directly to a supplier, fulfillment warehouse, or address shown on the shipping package unless PAWVORI has specifically provided return instructions.

If a return is approved, we will provide the applicable return instructions and return address.

Because products may be fulfilled from different locations, the return address and return procedure may vary depending on the product and circumstances.

5. Return Eligibility

Unless otherwise stated on a product page or required by applicable law, an approved return should generally meet the following conditions:

• The product is unused or in an acceptable condition

• The product is complete with its included accessories and components

• The product has not been intentionally damaged or altered

• Original packaging should be included where reasonably possible

Certain products may be ineligible for return because of their nature, hygiene considerations, condition, customization, or applicable law.

6. Change of Mind or Incorrect Choice

If you simply change your mind, no longer want the product, or order the wrong product, size, color, or variant, a return or refund is not automatically guaranteed.

You may contact us to request a return, and we will review whether the product is eligible for return under the applicable conditions.

For an approved return that is not caused by a product defect, damage, incorrect shipment, or PAWVORI/fulfillment error, the customer may be responsible for applicable return shipping costs.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City

• State

• ZIP code

• Phone number

• Email address

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional shipping or replacement costs may apply where permitted by applicable law.

8. Lost or Undelivered Orders

If your order does not arrive within the applicable estimated delivery timeframe, please contact us so we can investigate the shipment and tracking information.

We may contact the applicable carrier or fulfillment partner to investigate the shipment.

If the shipment is confirmed as lost or otherwise qualifies for a refund or replacement, PAWVORI will work with you to provide an appropriate resolution.

An order that reliable tracking information shows as delivered may require additional investigation before a refund or replacement is approved.

9. Delivery Delays

Estimated delivery times shown on our website are estimates and may be affected by circumstances outside PAWVORI's reasonable control, including carrier delays, weather, transportation disruptions, customs processing, or incorrect shipping information.

PAWVORI does not guarantee delivery on an exact date unless expressly stated otherwise.

If we become unable to ship an order within the timeframe required by applicable law or within a specifically promised timeframe, we will provide the customer with the applicable options, which may include cancellation and a refund as required by law.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

Email: ayanimran8680@gmail.com

We will make reasonable efforts to cancel the order before it enters fulfillment or shipping.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that situation, the order may be subject to the applicable return and refund conditions.

Nothing in this section limits any cancellation rights that cannot legally be excluded.

11. Refunds

If a refund is approved, PAWVORI will generally issue the refund to the original payment method used for the purchase, unless another method is required or agreed upon.

The time required for the refund to appear in the customer's account depends on the payment provider or financial institution.

PAWVORI does not control the processing time of banks, card issuers, or payment providers.

12. Partial Refunds

In certain circumstances, PAWVORI may offer a partial refund instead of requiring a return or replacement.

The amount of any partial refund will depend on the nature and severity of the issue and the resolution agreed upon.

13. Evidence and Verification

For certain return, refund, replacement, or delivery claims, PAWVORI may request photographs, videos, tracking information, or other information reasonably necessary to verify the issue.

This information may also be required when PAWVORI submits a claim to a fulfillment provider or shipping carrier.

Providing the requested information helps us investigate and resolve claims more efficiently.

14. Fraudulent or Abusive Claims

PAWVORI may investigate refund, return, replacement, and delivery requests that appear fraudulent, misleading, or abusive.

We may request additional information or evidence when reasonably necessary.

Nothing in this section limits any rights or remedies available to customers under applicable law.

15. How to Request a Return or Refund

Please contact:

PAWVORI Customer Support
Email: ayanimran8680@gmail.com

When contacting us, please include:

Subject: Return/Refund Request – Order #[Your Order Number]

Please provide:

• Your order number

• Your full name

• The reason for your request

• A description of the issue

• Relevant photographs or videos, if applicable

Our support team will review your request and provide the next steps.

16. Return Shipping Costs

For an approved return caused by a defective, damaged, or incorrectly fulfilled product, PAWVORI will determine the appropriate return-shipping solution based on the circumstances.

For an approved return caused by customer preference or an incorrect customer selection, the customer may be responsible for applicable return shipping costs.

Return instructions will be provided before any product is sent back.

17. Refunds Required by Applicable Law

Nothing in this policy is intended to limit, waive, or exclude any consumer rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Where applicable law provides a customer with a cancellation, return, replacement, or refund right that differs from this policy, PAWVORI will comply with the applicable legal requirement.

18. Policy Updates

PAWVORI may update this Return & Refund Policy from time to time to reflect changes to our products, fulfillment arrangements, shipping services, payment services, business practices, or applicable legal requirements.

The latest version of this policy will be published on this page.

19. Contact Us

Pawvori

Customer Support Email: ayanimran8680@gmail.com

For questions regarding orders, returns, replacements, refunds, or delivery issues, please contact our customer support team using the email above.